Answer: Please follow the step-by-step guide for beginners. If you accidentally close the guide, click the icon at the top right to reopen the guide, or click the help center at the top right to view the quick start guide and follow the instructions.

Answer: Texlic's mobile app has basic functionality, but since Texlic is a large intelligent system for building independent websites, for a better experience and to use all the features, it is highly recommended to log in and operate on the PC version. The mobile app can be used for daily browsing and checking store data.

Answer: Texlic is a next-generation fully free e-commerce SaaS system with no subscription fees or service fees. You don't even need to pay for goods or shipping fees. Texlic supports global small and medium-sized sellers by offering interest-free advance payment for goods and shipping costs. You only need to use our intelligent system to build your store, promote it, and drive traffic to generate orders. All other costs are paid in advance by Texlic. After the order is delivered, Texlic's financial system will automatically deduct the advanced payments for goods and shipping, then settle the profits for you and transfer them to your account.

Answer: No, Texlic provides you with the largest and most cost-effective product database in the world, including over 200 million SKUs from Alibaba Group, including clothing, daily necessities, tools, home goods, electronics, outdoor items, toys, machinery, etc. Texlic integrates the best factories worldwide, offering a wide range of high-quality, affordable products, giving your website an unparalleled price advantage. Additionally, Texlic can also help you customize your products, such as unique product designs, proprietary brands, or custom logos. These features are integrated into Texlic, and you can list them to your store with one click through the Sourcing Center. Therefore, you don’t need to find other third-party sources, saving time and improving efficiency.

Answer: No, Texlic offers free procurement services and interest-free advance payment for goods. Once your store generates an order, Texlic will automatically purchase and pack the items for you, and ship them directly to the customer. Shipping costs are also paid in advance by Texlic. Throughout the entire order process, you don’t need to pay any fees or perform any operations. You can track the order status through your account backend until the order is completed and safely delivered to the customer.

Answer: Yes. However, Texlic already provides multiple online payment options for all stores, including PayPal, Stripe, credit cards (VISA, MasterCard, AE, JCB), e-wallets (Qiwi, iDeal, Truemoney, Mayban2u, Grabpay, Gcash, momopay), etc. For stores in Japan and Southeast Asia, in addition to online payments, COD (cash on delivery) is also supported. Therefore, you don’t need to add any third-party payment methods. If you still wish to add your own payment account, please contact customer service. Texlic can support adding your payment account to receive payments, but Texlic will no longer provide advance payment for goods and shipping costs. You will need to pay for the goods and shipping first, and Texlic will then purchase and ship the products.

Answer: Yes. First, Texlic allows you to freely choose products to list in your independent store. However, if you list products not from the Texlic Sourcing Center, Texlic will not cover the advance payment for goods or shipping fees, nor will it handle shipping for you. Secondly, Texlic allows you to set your own prices for products, but to ensure your basic profit, Texlic requires that the product price must be at least 1.5 times the procurement cost.

Answer: No. You need to promote and share your store link or product page link to increase exposure and get more potential customers to see and click on your store link, enter your store, and make purchases, thus generating profits for you.

Answer: You can share your store link or product page link along with product videos or images on Facebook, YouTube, TikTok, Instagram to get more people to see your link and increase exposure. You can also share it on your Social Media Groups, such as WhatsApp, Line, Messenger, etc. Additionally, you can ask friends to share, invite influencers, or run paid promotions, such as setting up Facebook Ads or TikTok Ads. For more information on marketing and promotion, please visit Texlic eUniversity, where we will explain the process through video courses.

Answer: Currently not supported. However, Texlic will gradually roll out this service in the future, allowing you to list products from Texlic Sourcing Center to your platforms with a single click and provide dropshipping services. Please stay tuned for system updates.

Answer: Yes. The domain example.texlic.shop is a free subdomain provided by Texlic when you first create your store. If you want to use a more professional custom domain, you can purchase a new domain from Texlic or connect a domain purchased from third parties such as Namecheap or GoDaddy. Please click Domain Management in the store management section to purchase or connect a custom domain.

Answer: To provide a better experience for customers, customer service work is managed by you. Texlic recommends that after creating your store, you immediately change the customer service email. Replace it with your own email or a new email so that your customers can contact you promptly.

Answer: Your order profit is calculated by Texlic’s intelligent financial system. The profit is determined after deducting the total cost and loss orders. The specific formula is: Total Profit = Total Order Amount - Loss Order Amount - Total Cost, where loss orders include refunds, chargebacks, and cancellations, and total costs include advance payments for goods, shipping fees, and third-party payment processing fees. Texlic will settle the profits every Tuesday, and orders that have been delivered for more than 48 hours will automatically be settled to your Texlic wallet, where you can withdraw the funds at any time.

Answer: Texlic uses the most advanced encryption technology and strict data protection measures to ensure that your personal information and customer data are always protected. We strictly comply with international privacy regulations, including the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), and only collect the minimum required information to process orders and optimize merchant services and customer shopping experience.

Answer: Yes. You can click on your username at the top right, then click on "Settings," followed by "Sub-account Management." Here you can add sub-accounts, assign permissions, and give them specific roles. For more questions, please click Help Center or contact our customer service team.