1. Order Processing Time
All orders will be processed, packed, and shipped within 1-3 business days after successful payment (delays may occur during holidays).
In case of insufficient stock or other issues (such as incorrect address or payment verification failure), our customer service will contact you via email within 24 hours with a solution.
2. Shipping Methods & Delivery Time
2.1 Logistics Partners
Our shipping channels are automatically matched based on destination to provide the most cost-effective options. The following shipping methods are available at checkout:
Coverage: Major cities in Europe, Americas, and Southeast Asia
Estimated delivery: 5-10 business days
Features: Full tracking, priority customs clearance
Coverage: Southeast Asia, smaller European cities
Estimated delivery: 7-15 business days
Features: Tracking number, partial return support
Coverage: Remote areas worldwide
Estimated delivery: 15-30 business days
Features: Cost-effective, final delivery status only
2.2 Estimated Delivery Times
| Destination | Express | Standard | Postal |
|---|---|---|---|
Europe & America | 5-10 business days | 10-15 business days | 15-30 business days |
Southeast Asia | 3-7 business days | 7-12 business days | 10-25 business days |
3. Shipping Fees
Fee Calculation: For orders below the free shipping threshold, shipping fees are automatically calculated based on weight, volume, and destination (exact costs will be displayed at checkout).
Express Service: Priority shipping via DHL/FedEx is available for an additional fee. Please contact customer service for manual ordering.
4. Customs & Duties
Customs Responsibility: Orders shipped to Europe, Americas, and Southeast Asia may require buyers to pay duties according to local regulations.
Tax Payment: Any additional customs clearance fees or duties are the buyer's responsibility (carriers will contact for processing).
5. Package Tracking
After shipping, tracking numbers and links will be automatically sent to your registered email and "My Orders" page.
If tracking information hasn't updated for over 7 days, please submit your order number to customer service for assistance.
6. Delays & Issue Resolution
Delay Warning: Delivery times may extend by 5-10 business days due to extreme weather, customs inspection, or holidays.
Lost Packages: If a package is lost during transit, we will prioritize reshipment or process refunds based on carrier confirmation.
For postal service deliveries, claims can be filed if packages are undelivered after 30 days.
7. Disclaimer
Please ensure shipping addresses are accurate. Buyers are responsible for additional shipping fees if packages are returned or require reshipment due to incorrect addresses.
For certain countries (e.g., Brazil and Russia) with complex customs procedures, we recommend express shipping for priority processing.